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The Big Question

13/12/2012 / Dominic / 2 Comments

This isn’t an angst ridden post so feel free to read on. It is a reflection on the tortured thoughts of what ought to be a simple enough thing. As an incentive to read through I have put a crazy list at the end. Do you have the insight to guide/direct me to what to do that makes me happy and pays the bills? Bringing this up with people that are apparently settled and content often yields surprising disclosures, so I know I am not alone.

Thinking of all the people I am fortunate enough to know who I really believe are happy and settled in their own heads with the path their life has taken and I can’t even stretch to five. Even then I can’t be sure.

As a vegetarian friend acknowledges, it is because they are fortunate enough to live in the wealthy Western world that they even have the time or luxury of making that choice. The reverse holds true if one was an African subsistence farmer just aiming to survive from one day to the next. They haven’t got the luxury of worrying about superfluous things. I guess that is why we see immigrant populations who are lucky enough to step away from a ghastly situation at home and come here, to The West, as willing to do the jobs we don’t want to. To them we have everything and even the crappiest jobs are an unimaginable improvement for them. It is too easy to look down on them for doing the jobs we don’t want for money so low we would never stoop that low. They must look at us with a similar reversal of amazement.

We have the luxury to worry about personal fulfilment in our lives and careers. however as we become products of environment and it is the human desire for more, better, warmer, faster etc etc that spurs us into where we are now. We agonised about the right school for our daughter and not just having a school. I agonise about having the right job when I have money in the bank, a Ti bicycle,  a warm house, a pc and and and…

All that aside, I feel that this is a tipping point in my life when I have the flexibility to choose. Making the right choice is the question. I am great at many things and equally I suck at many things as well. It is getting the blend right that is so elusive. If I got the blend right I’d be so on it. I am hampered by a lack of formal education as I left school at seventeen. Back then I was so fortunate as I knew everything and there was little I could be told.

[As an interesting aside I found my first driving license w a photo on from when I was seventeen. In my head I was every inch the veteran, but looking at the photo I don’t look like I had even started to shave regularly. I can barely bear to think what I was like to be around. Quite punchable I’d imagine]

And now I feel like squandered opportunity for education. However, working in a ski resort and hitch-hiking across Australia with little money taught me a few lessons my university going colleagues missed. How to parley this into something useful?

To recap what I have either done or dabbled then herewith a selection;

  • Been to over 40 countries (even been arrested in Russia – for failure to pay a bribe)
  • Infantry soldier
  • Diswasher
  • Police Officer
  • Ski boot fitter and general ski technician
  • Offsider on an onshore drilling rig
  • Offsider on a helicopter
  • Press-ganged bush fire crew
  • Hospitality – collecting and cleaning glasses in various pubs/bars
  • Geologists assistant (all the hump work)
  • Salesman
    • Various telesales
    • Photocopiers
    • Pharmaceuticals
    • Pick-up truck canopies & accessories
    • IT
    • Vegetables
    • Professional Services
  • Trainer and consultant around Opportunity Management
  • Started, owned, run and sold a successful organic veg box business
  • Major account management (publishing)
  • House-husband
  • Advanced motorcyclist
  • Volunteered time to various worthy things

At this point the post could get even more circular and even more rambling and a real danger of “pity me” creeps in. If you are the possessor of the magic bullet for me then don’t be shy. I wanna hear, however outlandish it may seem.

Dominic is 43, quite self-sufficient, has two passports and wants to do something interesting with the remainder of his life.

Value in a Relationship

02/03/2012 / Dominic / 1 Comment

Firstly, value is what the customer perceives and not what they are told it is. Many times I have heard someone say they will “add value to the relationship”  without actually bothering to find out if the intended recipient of this added value actually feels that A – it is value and B- it is being added to an already valuable relationship. It’s just staggering!

 

Secondly, is it worthwhile for you (ergo your company) to invest in the value that is delivered? Assuming that the customer (them again!) would feel that value, by their definition, is being enhanced then before you blindly rush off to please them do invest some time to see if the money you’ll invest, even if it is an opportunity cost of doing C instead of D, is making a worthwhile return. All too often account managers/salespeople just rush into doing more to increase customer sat without taking a business view on whether it will have any ROI attached to it.

 

Add Value Machine

You want one of these!

When you have answered the above questions then go for it. Your customer will view you as the proverbial Trusted Advisor when they see you taking the time to understand their Business Drivers and consequent needs to formulate a way of adding value to the relationship between the two companies.

 

Go forth and plumb deep into your customers business and work with them to understand their marketplace, use your undoubted cleverness to formulate a way of making your offerings help them achieve their goals. Never forget; it’s not about you and your products but them and their pains.

 

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