I have been spurred back into action by reading a funny and thought provoking blog. If you want a neat blog to follow then www.musingsfromthesofa.wordpress.com . I blame RC 100% for my poorly written return to the blog-o-sphere. Given that I am now actively house searching (for me) then if dealing with banks, a 10y old daughter and estate agents ought to provide me a rich seam to talk about under the heading of What About The Customer. I will post separately but I have had a fantastic experience w. my bank – First Direct – and pretty predictable and disappointing experiences w. Estate Agents. My brother has a good expression about them; “lying *bastards* (my substitution on the grounds of taste) with wide-angle lenses”.
I have just had to fire our estate agent of 5 months. The really sad thing is that they just don’t get it…at all. The 90’s are gone.
There was a time when an agent – didn’t matter who – was instructed. Shortly thereafter a buyer that was able to proceed walked in and would offer the asking price. They would then be followed by another offering yet more money etc etc. To be an estate agent was fairly easy money for relatively little work.
Those days have gone. The UK housing market is at best uncertain. For any kind of salesperson that means they actually have to work at it. It transpires agent(s) we instructed are still of the housing boom mindset. Wrong.
The feedback from viewings needed to be chased down every time, my name was constantly spelt incorrectly and then I was called Daniel during the ill-fated, late & bleating “why me” phone call after the firing had happened. Newsflash – we are paying for your services. You aren’t doing me a huge favour by allowing me to have my house on with you. Get over yourselves.
The attitude is so typical of old style British “customer service” it makes my blood boil. I’ll put away my soapbox now.
Estate Agents always look a bit puzzled when they are grouped with crawling things that live in the damp and dark spaces under rocks.
On a positive note have rec’d a recommendation from a friend of an estate agent that actually appreciates the concept of working for their client. Watch this space.