I had an extremely circular conversation with Becky from the Co-Operative car insurance team today. I was very (very) good as I didn’t allow any hint of frustration or incredulity slip into my voice. Nonetheless, having had a 20 min chat with the Co-Op Home Insurance – my home insurance provider – Customer Services team who ended up assuring me in unequivocal terms that the included legal protection policy extended to motor cars and all things related Becky insists that the home insurance part – “nuffink to do wiv us” – are wrong.
“I asked and my manager says no…”.
Can you see how good I was not to get frustrated or be incredulous? The Co-Op is The Co-Op is The Co-Op, end of discussion. The letterheads are similar, the font identical, colours the same etc etc. I already buy insurance from them and they provide the electricity. It’s The Co-Op and that’s as far as I care.
Not for The Co-Op apparently. We are one but we are totally different is how they operate. I suggested to young Becky that she might like to direct her manager towards page 24 of the home insurance policy document which, sadly, I have read. It is very specific in the exclusions and cars ain’t in it. Anywhere. Nein. Nada. Nach. You get the idea. Deaf ears because….wait for it….”my manager says no”.
Gotta love joined up thinking in companies. It is doubly frustrating because I want the Co-Op to be good. I am emotionally invested in their brand, which is something they just don’t seem to get.
After all that the quote was twice that of elsewhere. 25 min on the dog’n’bone, but I did hang out all the washing and do the dishes so not really a loss of time.