Simon was very diplomatic in telling me that the current theme was rubbish and then immediately set about educating me in taste – a thankless and unrewarding task for him. Given that I am not keen to chuck money at this enterprise quite yet I left agreeing to change the free theme on WordPress. Voila, I hope you like it Simon because I don’t intend changing it every few days.
As this is a blog about the many facets of the customer I felt I ought to pay an homage to Apple with the previous theme as they have excellent customer service. This is obviously the result of a customer focus ethos that goes to the heart of their business. I think they are just as obsessed with the end-user as Johnny Ives is with product design. Although I am an Android user with an iClone I appreciate the aesthetic beauty and simplicity of the Apple designs. They seem to set the way and everyone else is falling over themselves to be “like Apple”. Reminds me of the great VW Golf ad we have in the UK. It ends with of car salesman demonstrating his wares and ending by assuring the prospect that, “it’s just like a Golf“.