Unfortunately an all too common sentiment in the UK. Sure, companies all say the right thing but many still don’t do “proper” customer service.
To break this down into its constituent parts I think that some proper definitions need to be made about what constitutes “proper”, “customer” and “service”. That’s for just for starters.
The dog woke me at 0500 and it’s late now so I will pick up on these. In the meantime I’m going to be v. showbiz and leave you wanting more.